My item never arrived. What's next?
Please contact our Customer Service Department at email@example.com
or (888) 367-1319. In order to receive the fastest service, please provide the order number along with your email address.
Will I (the customer) receive free samples?
We currently offer a choice of deluxe sample with every order over $50. We also occasionally run special promotions that may allow you to choose more than one sample. Should you have a special request, please contact our Customer Service Department at firstname.lastname@example.org
or (888) 367-1319.
Am I able to change my online order?
Once you receive an order confirmation, it means that your order is already being processed and cannot be changed. In order to cancel, please contact our Customer Service Department at email@example.com
or (888) 367-1319.
What is your return policy?
To return/exchange a Kevynaucoin.com purchase within 30 days of purchase: Please contact our Customer Service Department at firstname.lastname@example.org
or (888) 367-1319. Returns are only accepted for products that are in new or gently used condition. Upon customer service approval, we will provide you with a return authorization number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval.
Shipping, handling charges are not refundable.
Unfortunately we cannot accept returns for products that have not been purchased at Kevynaucoin.com.
The item arrived damaged, what should I do?
When your Kevyn Aucoin.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at email@example.com
or (888) 367-1319. Please provide your order number along with your email address for the fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us. Refunds and exchanges are subject to company approval.
When and how will my order ship? Do you ship internationally?
Your order will deliver within 5-7 business days. Should you wish to receive expedited shipping, please select 2-day shipping upon checkout, which is available at an extra cost.
Kevynaucoin.com currently only ships domestically within the U.S. Should you wish to order Kevyn Aucoin products online and are not located within the U.S. Please visit the following retailer sites: Beauty Bay
Are your products latex free?
Yes, our products are latex free.
Are any of your products formulated for teenage or younger skin?
All of our products can be used on any skin type.
What is the safest way to remove your products?
Any makeup remover that works with your skin will be best to remove our products. Oil-based removers will remove oil-based and waterproof products with the most ease.
Do your products contain parabens? If so, why?
Very few of our products contain parabens. Parabens preserve the product and extend the longevity of use.
Is there a taste or smell to the lip products?
Yes, our lip products have a fig flavor, natural oils and mango butter to hydrate and condition your lips.
Do you sell the red replacement pads for the eyelash curler?
One replacement pad comes with The Eyelash Curler. Once the second pad has lived its full life, we recommend purchasing a new eyelash curler to ensure optimal product performance. We do not sell the red pads separately.